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Warranty may
be claimed within the specified period in case a
manufacturing fault appears. The following conditions
are applicable:
a. Warranty is given by the reseller/vendor on behalf of
the manufacturer/supplier/distributor. Hence the
reseller/vendor is not a direct party
in this regard. If the product was sold in good working
condition then the reseller/vendor is not responsible
for any defect which may
appear later.
b. If warranty card is mentioned on the invoice
then the customer should ensure that he receives the
same along with the invoice. If only
the serial number is written then the company's warranty
support centre will handle the warranty.
c. The manufacturer/supplier/distributor
reserves the right to reject any warranty claim where by
the original invoice is missing.
d. It is strongly recommended that customers
should check the product before leaving our counter, as
warranty begins once the receipt
has been generated. Incase of any problem product will
be treated in normal warranty claim process.
e. The manufacturer/supplier/distributor reserves the
right to reject any claim whereby the product/component
is broken or shows signs
of burning.
f. Warranty claims due to accidental
damage or electrical surges will not be entertained.
g. Computer hardware warranty does not
include software support. Information in this regard may
be obtained from the manufacturer's
website directly.
h. Warranty claims may be rejected where the
warranty sticker/serial numbers are torn or tampered
with.
i.
The
product/component may be replaced or repaired at the
discretion of the manufacturer/supplier/distributor once
the warranty claim
is accepted. The duration of return may range from 3 to
6 weeks.
j. The warranty claim may be accepted on
"conditional" basis if the warranty support centre is
not satisfied that the defect is due to a
manufacturing fault. Acceptance of warranty claim in
this case will depend solely on the discretion of the
manufacturer/supplier/distributor.
Please note that this may take more time than normal.
k. Keyboards/mice/speakers/headphones/accessories
carry checking warranty for 3 days only.
l. Warranty will not be entertained in case
of appearance of dot on LCDs.
m. The manufacturer reserves the right to alter
the warranty terms/conditions. The changes are updated
on the manufacturer's website.
n. Power adapters, cables, printer
cartridges/toners and all the additional accessories do
not carry any warranty. Warranty claims for the
same will not be entertained.
o. International warranty depicts that the
products should be registered with the manufacturer
directly and the warranty claim wil be handled
by the user himself. Instructions of the manufacturer
should be followed. The reseller/vendor will charge the
expenses if customer
requests to claim the warranty from the manufacturer.
p. Used hardware carries checking warranty of 2
days only. Please ensure to check purchased hardware is
in good condition before leaving
counter.
q. The original purchaser will be only entitled for
warranty claim hence this warranty is not transferable
in any case.
r. Customer support centre will remain open Mon to
Fri 11.00am to 5.30pm.
Return Policy
Incase of
goods returned within 2 days of purchase subject to seal
and packaging of the product is not damaged then no
value will be deducted. If the seal is broken then 10%
of the value will be deducted except Graphic cards, LCDs,
Printers and Laptops. If goods return after 2 days of
purchase then Deduction charges vary as case may be.
b. On order goods will not be return back.
c. Company reserves the rights to refuse the goods
return back without giving any reason.
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